You’ve got to keep ’em separated…

by | Jan 4, 2012 | Personal

I hate learning lessons the hard way. Recently I learned that it is always best to keep your hosting provider separate from your hosting registrar. As mentioned before, my former host had a major problem in December. Their site was hacked and thus one of my sites was hacked.

All contact for technical support is done online through a system they took down for two weeks. Not that it mattered as they haven’t responded to trouble tickets or emails at all.

While their system was up I was able to go in and get the keys to the domain and unlock some of them. I wasn’t quick enough however and they still have a handful of domains held hostage.

When they finally got their client area back online, I wasn’t able to login with my old username and password. Password reset worked after 3 attempts, but I was sad (not surprised) to see that only one of my domains and sites is now listed. My guess is that they are restoring the database ( I hope). I wasn’t able to unlock this domain, however.

So now, I have a few small sites that are in limbo. I’m glad they’re just hobby sites and nothing too important. However, I did learn two valuable lessons; keep things backed up and keep your domain host and registrar separate. That way you can start over with someone new and just point the DNS to the new host.

Updated on:
March 26, 2022